Fix Wi-Fi connectedness problems

If you're having Wi-Fi connexion bug or see an Wi-Fi icon with an exclamation bespeak, try the solutions beneath. Afterwards each solution, endeavour to open a webpage on your phone to see if the issue is stock-still.

Step 1: Check settings & restart

  1. Make sure Wi-Fi is on. Then plow it off and on again to reconnect. Learn how to connect to Wi-Fi networks.
  2. Make sure Airplane mode is off. And then turn information technology on and off again to reconnect. Learn how to enable and disable Airplane mode.

  3. Press your phone's power push for a few seconds. Then, on your screen, tap Restart .If you don't see "Restart," printing and hold the power button for about 30 seconds, until your phone restarts.

Step 2: Find the problem type

  • Phone:Endeavour connecting to the Wi-Fi network with another device, like a laptop computer or friend's phone. If other devices can use the network, the trouble is most probable with your phone.
  • Network:Bank check whether your telephone can connect to another Wi-Fi network, like at a friend'south firm or a public network. If your phone can connect elsewhere, the problem is most likely with the network.
  • Internet:If your phone connects to the Wi-Fi network but you still have no cyberspace, the problem is most likely with your internet connection.

Step 3: Troubleshoot by trouble type

Phone

Check for problem apps

The trouble can be from an app that you downloaded. To find out, restart your phone in condom style.

  1. Turn on condom manner. Learn how to plow on safety manner.
  2. Try connecting to the Wi-Fi network over again.
  3. Check if the Wi-Fi connection works in safe mode.
    • If the Wi-Fi connection works in safe mode, a downloaded app is near likely causing the result.
      • To exit safe mode, restart your phone.
      • Uninstall recently downloaded apps one past one. See whether the connection works.
      • After you remove the app that'southward causing the problem, reinstall the other apps.
    • If the Wi-Fi connection doesn't piece of work in safety style
      Likely, in that location'south a problem with the Wi-Fi network or internet connection.

Tip: Plane mode is automatically turned on when you enter safe mode. We recommend turning plane mode off in lodge to proceed using features such as GPS, Wi-Fi, and making phone calls.

Internet & network

Restart the router & modem

If the Wi-Fi router and modem are yours, try turning them off and so on once more.

  1. Unplug the router and modem's power cords from the power outlet for 15 seconds.
  2. Plug the power cords back in.
  3. Bank check that all cords and cables are secure at both ends.
  4. Wait a few minutes, until the lights on the modem and router are working right. (See the device manual or manufacturer'southward back up site.)

If the lights aren't working right, you could take an result with the modem, router, or internet connection.

Contact the network ambassador or your Internet service provider. For example, there could be a service outage, or they could need to reset your connection.

Sign in to a public network

Important: Public networks, like at cafes or airports, often have a webpage for you to complete. If you sign in or take the terms, the public connexion should work.

If you don't see an authority page after y'all connect to a public network:

  • Check for a notification that asks y'all to sign in.
  • Open a new page in a new window.

If those steps don't work, endeavour restarting your connection to the network:

  1. Open your telephone'southward Settings app.
  2. Tap Network & internet And thenNet.
  3. Bear on and hold the network name. TapForget.
  4. Turn Wi-Fi off and then on again.
  5. On the list, tap the network name.
  6. You'll go a notification to sign in. Tap the notification.
  7. To connect to the network, concur to the terms.

Wi-Fi hotspot

Cheque that hotspot is on

  1. Open your phone'southward Settings app.
  2. Tap Network & net And thenHotspot & tethering.
  3. Tap Wi-Fi hotspot.
  4. Turn on UtilizeWi-Fi hotspot.
    • If it was already on, turn it off and then on again.
    • If your phone hasn't had a hotspot before, starting time tap Set upwardly Wi-Fi hotspot.

Tip: For more info, learn more nigh hotspots and tethering.

Contact your mobile carrier

Important:Non all mobile service providers work with mobile hotspots.

If you lot have issues, check with your carrier. Ask whether your phone can connect to mobile hotspots and whether they're in your data plan.

When you reconnect

When you reconnect, check for the latest arrangement update. Updates can bring improvements that assistance gear up bug. Learn how to check and update your Android version.

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